Reko by Hollr Group Ltd
Last updated: May 2026
These Terms of Service ("Terms") govern your use of Reko, a food safety compliance platform operated by Hollr Group Ltd ("we", "us", "our", "Hollr Group"), a company registered in England and Wales.
By creating an account or using Reko, you agree to these Terms. If you do not agree, do not use the Service.
PLEASE READ THIS SECTION CAREFULLY.
Reko is a tool to assist with food safety compliance record-keeping. We do not guarantee any specific outcome from Environmental Health Officer (EHO) inspections, Food Standards Agency audits or any other regulatory assessment.
To the maximum extent permitted by law, Hollr Group Ltd shall not be liable for any fines, penalties, closure orders, reputational damage or other losses arising from EHO inspections or regulatory enforcement actions, regardless of whether you used Reko to maintain records.
Reko provides a digital platform for food businesses to:
You must be at least 18 years old and have authority to bind your business to these Terms. You must provide accurate registration information.
You are responsible for maintaining the security of your account credentials. Notify us immediately at hello@tryreko.com if you suspect unauthorised access.
We offer two subscription tiers: Core and Pro. Features and limits are described on our pricing page. Pricing is per venue.
New users receive a 30-day free trial with full access. No payment is taken during the trial.
Subscriptions are billed monthly or annually in advance. Payments are processed by Stripe. You authorise us to charge your payment method on each billing date.
We may change prices with 30 days notice. Price changes apply to the next billing cycle after the notice period.
You may cancel your subscription anytime from your account settings. Access continues until the end of your current billing period. We do not provide refunds for partial periods.
If payment fails, we will attempt to charge your card again. After multiple failures, your account may be downgraded or suspended.
You agree not to:
You retain ownership of all data you enter into Reko. We do not claim any intellectual property rights over your compliance records.
You grant us a licence to store, process and display your data as necessary to provide the Service.
While we maintain backups, you are responsible for maintaining your own copies of critical records where required.
Reko, including its design, features, code, documentation and branding, is owned by Hollr Group Ltd. You may not copy, modify, distribute or create derivative works without our written permission.
Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use and protect your data.
We aim to provide reliable service but do not guarantee uninterrupted access. We may perform maintenance with reasonable notice where possible.
We may modify, suspend or discontinue features with reasonable notice. We will provide at least 90 days notice before discontinuing the core Service.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF REKO SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES OR GOODWILL.
WITHOUT LIMITING THE ABOVE, WE SHALL NOT BE LIABLE FOR ANY FINES, PENALTIES, ENFORCEMENT ACTIONS, CLOSURE ORDERS OR OTHER REGULATORY OUTCOMES, REGARDLESS OF WHETHER YOU USED REKO TO MAINTAIN COMPLIANCE RECORDS.
You agree to indemnify and hold harmless Hollr Group Ltd, its directors, employees and agents from any claims, damages or expenses arising from your use of the Service, your violation of these Terms or your violation of any third-party rights.
You may close your account anytime. Your data will be deleted within 30 days, except where we are required to retain it by law.
We may suspend or terminate your account if you violate these Terms, fail to pay, or if required by law. We will provide notice where reasonably possible.
Upon termination, your right to use the Service ends. Sections that should survive termination (such as liability limitations) will remain in effect.
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before filing any claim, you agree to contact us at hello@tryreko.com to attempt informal resolution.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hollr Group Ltd.
If any provision is found unenforceable, the remaining provisions remain in effect.
Our failure to enforce any right does not constitute a waiver of that right.
You may not assign your rights under these Terms. We may assign our rights to any affiliate or successor.
For questions about these Terms:
Email: hello@tryreko.com
Post: Hollr Group Ltd, Norwich, UK