Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of Reko, a food safety compliance platform operated by Hollr Group Ltd ("we", "us", "our", "Hollr Group"), a company registered in England and Wales.

By creating an account or using Reko, you agree to these Terms. If you do not agree, do not use the Service.

2. Important Disclaimer

PLEASE READ THIS SECTION CAREFULLY.

Reko is a tool to assist with food safety compliance record-keeping. We do not guarantee any specific outcome from Environmental Health Officer (EHO) inspections, Food Standards Agency audits or any other regulatory assessment.

What Reko does:

• Provides digital templates for HACCP-based record-keeping
• Stores your temperature logs, checklists and compliance records
• Generates reports and documentation
• Helps you organise food safety information

What Reko does not do:

• Guarantee you will pass any inspection
• Replace professional food safety consultancy
• Provide legal advice
• Conduct audits or certifications
• Verify the accuracy of data you enter

Your responsibilities:

• You are solely responsible for the accuracy and completeness of all data you enter into Reko
• You must ensure your actual food safety practices comply with all applicable laws and regulations
• You should seek professional advice for specific food safety, legal or regulatory questions
• A complete record in Reko does not mean your venue is compliant with food safety regulations

Limitation of liability:

To the maximum extent permitted by law, Hollr Group Ltd shall not be liable for any fines, penalties, closure orders, reputational damage or other losses arising from EHO inspections or regulatory enforcement actions, regardless of whether you used Reko to maintain records.

3. The Service

3.1 Description

Reko provides a digital platform for food businesses to:

• Log temperatures (refrigeration, cooking, cooling, deliveries)
• Complete daily checklists
• Track cleaning schedules
• Manage allergen information
• Store supplier records
• Generate compliance reports

3.2 Eligibility

You must be at least 18 years old and have authority to bind your business to these Terms. You must provide accurate registration information.

3.3 Account Security

You are responsible for maintaining the security of your account credentials. Notify us immediately at hello@tryreko.com if you suspect unauthorised access.

4. Subscriptions and Payment

4.1 Plans

We offer three subscription tiers: Core, Pro and Scale. Features and limits are described on our pricing page.

4.2 Free Trial

New users receive a 7-day free trial with full access. No payment is taken during the trial.

4.3 Billing

Subscriptions are billed monthly or annually in advance. Payments are processed by Stripe. You authorise us to charge your payment method on each billing date.

4.4 Price Changes

We may change prices with 30 days notice. Price changes apply to the next billing cycle after the notice period.

4.5 Cancellation

You may cancel your subscription anytime from your account settings. Access continues until the end of your current billing period. We do not provide refunds for partial periods.

4.6 Failed Payments

If payment fails, we will attempt to charge your card again. After multiple failures, your account may be downgraded or suspended.

5. Acceptable Use

You agree not to:

• Enter false or misleading compliance records
• Share account credentials with unauthorised users
• Attempt to access other users' data
• Use automated tools to scrape or extract data
• Reverse engineer or copy the Service
• Use Reko for any illegal purpose
• Exceed the usage limits of your subscription tier

6. Your Content

6.1 Ownership

You retain ownership of all data you enter into Reko. We do not claim any intellectual property rights over your compliance records.

6.2 Licence

You grant us a licence to store, process and display your data as necessary to provide the Service.

6.3 Backups

While we maintain backups, you are responsible for maintaining your own copies of critical records where required.

7. Our Intellectual Property

Reko, including its design, features, code, documentation and branding, is owned by Hollr Group Ltd. You may not copy, modify, distribute or create derivative works without our written permission.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use and protect your data.

9. Service Availability

9.1 Uptime

We aim to provide reliable service but do not guarantee uninterrupted access. We may perform maintenance with reasonable notice where possible.

9.2 Modifications

We may modify, suspend or discontinue features with reasonable notice. We will provide at least 90 days notice before discontinuing the core Service.

10. Limitation of Liability

10.1 Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

10.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF REKO SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

10.3 Exclusions

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES OR GOODWILL.

10.4 Regulatory Outcomes

WITHOUT LIMITING THE ABOVE, WE SHALL NOT BE LIABLE FOR ANY FINES, PENALTIES, ENFORCEMENT ACTIONS, CLOSURE ORDERS OR OTHER REGULATORY OUTCOMES, REGARDLESS OF WHETHER YOU USED REKO TO MAINTAIN COMPLIANCE RECORDS.

11. Indemnification

You agree to indemnify and hold harmless Hollr Group Ltd, its directors, employees and agents from any claims, damages or expenses arising from your use of the Service, your violation of these Terms or your violation of any third-party rights.

12. Termination

12.1 By You

You may close your account anytime. Your data will be deleted within 30 days, except where we are required to retain it by law.

12.2 By Us

We may suspend or terminate your account if you violate these Terms, fail to pay, or if required by law. We will provide notice where reasonably possible.

12.3 Effect

Upon termination, your right to use the Service ends. Sections that should survive termination (such as liability limitations) will remain in effect.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of England and Wales.

13.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.3 Informal Resolution

Before filing any claim, you agree to contact us at hello@tryreko.com to attempt informal resolution.

14. General

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hollr Group Ltd.

14.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

14.3 No Waiver

Our failure to enforce any right does not constitute a waiver of that right.

14.4 Assignment

You may not assign your rights under these Terms. We may assign our rights to any affiliate or successor.

15. Contact

For questions about these Terms:

Email: hello@tryreko.com
Post: Hollr Group Ltd, Norwich, UK