Frequently Asked Questions

Reko is a digital food safety compliance platform designed for independent kitchens. It replaces paper-based HACCP records with a simple app that logs temperatures, tracks checklists, manages allergens and keeps you inspection-ready.

Reko is built for independent restaurants, cafés, pubs, takeaways, food trucks, catering companies, care homes and any food business that needs to maintain HACCP compliance records.

Sign up for a free 7-day trial at tryreko.com. No credit card required. You'll be guided through setting up your venue, adding equipment and configuring your first checklists.

Reko works on web browsers and as a mobile app. The web portal is best for setup and management. The mobile app (iOS and Android) is designed for daily logging in the kitchen.

Temperature logging (fridges, freezers, cooking, cooling, deliveries), daily opening and closing checklists, cleaning schedules, allergen information, supplier records, menu costing and food waste.

Reko provides venue-specific HACCP plan templates based on your business type. You should review and customise these for your specific operation. Reko helps you maintain the daily records that demonstrate you're following your HACCP plan.

A one-tap view that displays all your compliance records in a clean, organised format. When an Environmental Health Officer visits, you can show them your complete digital records instantly.

No. Reko is a record-keeping tool that helps you maintain accurate compliance documentation. Passing an inspection depends on your actual food safety practices, premises, staff training and many other factors. Complete records in Reko demonstrate good practice but do not guarantee any specific inspection outcome.

Yes. The mobile app queues any logs made without internet connection and syncs automatically when you're back online. Essential for kitchens with poor signal.

Core: £29/month (1 venue, 1 account login). Pro: £59/month (up to 3 venues, 4 account logins). Scale: £109/month (up to 8 venues, 10 account logins). Annual billing saves 15%.

Yes. 7 days free, no credit card required. Full access to all features during the trial.

Yes. Upgrade or downgrade anytime from your account settings. Changes take effect on your next billing date.

Cancel anytime from your account settings. You'll retain access until the end of your current billing period. We don't do refunds for partial months.

All data is stored securely on servers in the UK/EU using Supabase infrastructure. We use industry-standard encryption for data in transit and at rest.

Only you and the staff members you add to your venue. We never share your compliance data with third parties. You control who has access.

Yes. Download PDF reports of your compliance records anytime. Scale tier users get watermark-free exports.

Core: 1 year. Pro: 3 years. Scale: 5 years. This aligns with standard food safety record retention requirements.

All plans include access to our help centre and AI FAQ assistant. Email support response times: Core (48 hours), Pro (24 hours), Scale (24 hours). Pro and Scale plans include live chat. Scale plan includes phone support.

We provide getting started guides, video tutorials and in-app guidance. For Scale plan customers, we offer onboarding calls to help you set up.